Good Luck.

When I did not receive the expected scheduling call as promised I called the store (Hagerstown, MD) and shortly thereafter received a call from the driver asking if I really wanted two washers, I said no, the order was to be a washer and dryer. He said the order was input incorrectly and he would take care of it.. In the meantime I finally received a call scheduling me for a 2:30-5:30 window. Apparently someone in the store had accidentally destroyed the original order, and one of the managers had rewritten it incorrectly. I understand mistakes are a part of life, and my husband had not noticed the change when he signed…so we felt the corrections were made and all was well. NOT SO!!! When our window passed I was alarmed that we had not received a call stating they would be late, so I called Winchester, VA for assurance the delivery would be made. I spoke with the manager there, Kevin, and he informed me that there were still two washers on the truck, and no dryer…while not pleased I agreed to accept the one washer and they could follow-up with the dryer. Around 7:30 PM he called back to say that he was mistaken, and the washers were not on the truck. Not happy with having to hand wash a uniform for work the next morning, I agreed to them delivering the full order on Sunday, but after 1:00 PM. I received a call Sunday with another 2:30-5:30 PM window. When that window was not met, I again kept calling…the store…spoke to someone called Mike who was going to call me back in 30 minutes…didn’t happen, and at some point I could not reach anyone, except the driver, who finally did arrive at 9:45 PM, exhausted. I was pleased to see that both men were professional in spite of the odds, and when they left at 11:15PM I did go online and gave they a good report, not being totally truthful about them not meeting their window or calling. But I did feel sorry for them. I then had to dry my hand-washed clothing for work for 7AM Monday, but when I put my hand on the dryer, it was very hot on the outside and on the inside drum, but the clothing was not drying. Fearing a fire we unplugged the unit, and I spent the rest of the night checking that there were not smoldering wires involved. Needless to say, I could not go to my job the next morning. I made calls to Whirlpool and hhgregg and told them we would be there in the afternoon. I was told the store director would be there. However, when we arrived shortly after 3:00 PM we were told he was in a meeting. A lady worked with us, we opted not to go with Whirlpool again and she pleasantly arranged for a Maytag delivery. The store director came out and stood a few feet away, but did not acknowledge us…not good customer relations in my book. Tuesday delivery was not convenient for them, and I told them we both had to work Wednesday, leaving the house by 3:30PM. They called with the same old 2:30-5:30 window and I got very angry, but then did call the delivery manager and told him that if they could not deliver and install by that time, I would be home after 8:00PM, since they seem to deliver that late…to make a long story short, we waited up until after midnight, I placed two calls to the driver, and received no response. It is now after 7:00 AM Thursday and I have no washer and dryer, must go to work again at 3:30 and am up to my eyeballs in dirty laundry!!!