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Tuffy Stone puts the ‘Q’ in our Monday Q&A

Al Harris November 8, 2010 10

Even though Richmond barbecue restaurant Q Barbeque just opened its second location this year, the owners have their sights on becoming a chain.

When he isn’t working on ways to make the business better, Tuffy Stone, who started the restaurant with his wife and couple of other partners, is traveling the country competing in — and sometimes winning — barbecue contests. Stone and his Cool Smoke team came in sixth place out of 76 in the Jack Daniel’s World Championship Invitational Barebeque in Lynchburg, Tenn.

We caught up with Stone on the road, headed to one such barbecue showdown to talk about his plans for expansion.

Richmond BizSense: You’ve owned a successful catering company called A Sharper Palate since 1993. Why get into the restaurant business in the first place?

Tuffy Stone: By 2004, Sharper Palate had gotten fairly large, to the point where I got disconnected with the process of cooking. I felt that I needed to try and pick up a culinary activity that would get me to reconnect with cooking. I came up with this idea to learn how to cook with a wood-burning fire. That is how I found out about competition barbecue.

I entered a contest in the fall of 2004 with my neighbor, my father and my brother-in-law. That started the story of Cool Smoke, our competition team.

During all these miles driven around the country going to contests, I started thinking about barbecue as more of a passion and came up with Q trying to develop a new barbecue establishment concept.

RBS: So less than two years after opening your first restaurant in Midlothian, you opened your second location in Hampton in May. Why expand so quickly?

TS: We knew right from the beginning that we were going to do multiple locations. We didn’t know that our second location would be over an hour away.

The opportunity was presented by a developer who wanted us in the Peninsula Town Center. We looked at it hard and made the decision to do it.

RBS: What was it like trying to maintain the same quality and standards of the original location?

TS: The problem with stores and restaurants when they expand is that it becomes a watered-down version of the original. We didn’t want to and don’t want to be that. I had someone tell me “you are only as good as your last plate of food,” and that’s the kind of advice I really remember and adhere to.

RBS: How does business compare at the new location with the first few months of the Midlothian location?

TS: When we opened up in Midlothian, it was one of the scariest times you could probably open a business. It was October 2008, and in the month leading up to it, nothing was being discussed in the media other than how bleak or bad the economy was.

When we opened that store, I was acting general manager. We were probably feeding 900 people a week. We are feeding 3,000-plus a week there now. I used to clean the sauce and ketchup bottles hoping someone would come in. Thankfully we got some good press, customers liked it and we got better as we went along.

Hampton was a whole other situation. We opened that up and did 5,000 people our first week. It was a rodeo.

RBS: What’s the future of Q? Are you looking at adding other locations soon?

TS: We have ambitious goals. We would love to establish a brand. I want to say national brand, but start with our region first. We don’t want to grow in a sloppy way.

We’d like to do something in 2011, maybe focus on something a little close this time. We’ll look at Richmond and see if there is enough room. We have a lot of people from the other side of the river say, “We love you guys but wish you were closer.”

RBS: What advice would you give to a restaurant owner planning to open another location out of town?

TS: You’ve got to look at your product and say, “How difficult or easy is this to replicate? Can you remove yourself and go somewhere and have the existing store operate at the same level in your absence as it does when you are there?”

Look at your product and concept. If it is something that is transferable, you’ve got to ask yourself if you have the time it is going to take to have two stores.

Al Harris is a BizSense reporter. Please send news tips to Al@richmondbizsense.com.

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10 Comments »

  1. Jeff Virgin November 8, 2010 at 8:40 am - Reply

    Nice article Tuffy. I’m glad to hear that you are doing so well with your business, but am not at all surprised. I’ll see you soon and continued success to you and Q.
    Best,
    Jeff

  2. Mary Lee Schultz November 8, 2010 at 9:18 am - Reply

    Yes we would love to see a Q north of the James.

  3. Phyllis Andrews November 8, 2010 at 10:14 am - Reply

    Great job!
    You continue to grow and serve Richmond and other businesses in the the area as well.
    Job well done!
    We wish you much success! Commonwealth Event looks forward to our continued working relationship with you and your companies on events in the future.

  4. Anson Burtch November 8, 2010 at 1:33 pm - Reply

    More locations please! I love Q and it would be great to have one North of the James.

  5. Scott November 8, 2010 at 2:20 pm - Reply

    Tuffy, you and your team are the best and produce the best! The brisket is just amazing. Well done.

  6. daniel doherty November 8, 2010 at 3:39 pm - Reply

    Nice article…except for a few dicrepencies.

    1. Tuffy speaks of getting back to his cooking roots as the reason to open his BBQ restaurant.
    Well, Tuffy is seldom at the Midlothian restaurant. Hard to be in touch with your cooking
    when you aren’t there.
    2. Tuffy must cook with fire when on the competition circuit, but HE DOES’NT cook with wood
    in his restaurant save for a small firebox that supplies some very light smoke while the gas
    burners actually cook the meat. So is he telling his customers that they aren’t worthy of the
    real deal?
    3. Tuffy is correct when he says ‘expansion of an existing concept is very difficult’ . That wisdom applies primarily to established operations with a longer track record than Tuffy has with Q.
    Some of those problems are translation of the food quality and the feeling one gets when they step into a BBQ restaurant that has the ‘been there a long time’ feel. Tuffy and his consultants took that issue to heart when they concieved Q BBQ. They chose strip centers (stripped of character that is). They designed the restaurant space to match the souless location. They want a place to expand into quickly. Something that can be replicated easily. Lastly, he dumbed down his food, right from the start, so, when they expand, there will be less dissapointment when compared to the original. This philosophy is what stinks about the chain restaurant business. Yes its the way most chain restaurant companies make the big money…but if you are truly interested in quality and traditions, that’s just not right. And who cares? Certainly not Tuffy and his consultants.

  7. Terry Weisenberger November 8, 2010 at 5:04 pm - Reply

    If he really expects to expand nationally, he better get some legal advice soon. There are MANY barbecue places around the country with some version of Q in their name. He is facing potential infringement suits just about every place he goes.

  8. bobby reams November 8, 2010 at 10:03 pm - Reply

    tuffy loved seeing you on tv dont forget aboutyour old friends in your hometown lynchburg va the Q would thrive we need one in Boonesboro

  9. Robert A Reams (Bobby) November 8, 2010 at 10:05 pm - Reply

    Tuffy,loved seeing you on the food network or whatever we need a Q in lynchburg in boonesboro

  10. Rich Fleur November 9, 2010 at 10:56 am - Reply

    Thanks, Daniel…I agree with you wholeheartedly. I had his Q products over a year ago – not appetizing and the presentation was sloppy.
    The catering must be suffering as well – a wedding I recently attended was catered by his organization and besides Catering by Jill, this was the worst food I’ve had at an event in years.
    It’s hard to open resteraunts, esp an hour away, and keep all the other businesses running at the top of their game. DO noe or the other well, and we’ll all be happy!

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