Tell them you Mean Business!

Recycled: This story first ran in July 2008.

You’ve seen the commercial.

The video is grainy, filtered only in black and white. Two insurance adjusters are attempting to enjoy a leisurely dinner when their peace is interrupted by an urgent text message. The younger, for some reason balder adjuster, relays the bad news: “It’s that law firm again, about the settlement demand.” He shows the message on his phone as proof. Read more